Billing Policy

Cemyge LLC provides digital, subscription-based cybersecurity intelligence software.

Effective Date and Last Updated

Effective date: July 24, 2026. Last updated: July 24, 2026.

Business Identity

Cemyge is operated by Cemyge LLC. Customer support: support@cemyge.com.

Subscription Services

Toolbox plans provide access to scam research, suspicious-indicator analysis, investigation workflows, watchlists, evidence management, saved intelligence, reporting, and other role-based tools.

Monthly and Annual Billing

Monthly and annual subscriptions automatically renew until cancelled. Payment authorization is provided during checkout.

Subscription Cancellation

Cancel through the supported Cemyge billing portal or contact support. Cancellation generally prevents the next renewal charge, while access generally continues through the current paid period.

Refunds and Billing Errors

Except where required by law, subscription charges are generally non-refundable after the applicable billing period begins. Report duplicate, incorrect, or billing errors to support@cemyge.com within 14 days. Approved refunds are returned to the original payment method.

Failed Payments, Taxes, and Price Changes

Failed payments may restrict or suspend paid access. Applicable taxes may be collected. Price changes apply prospectively and are communicated before an affected renewal when reasonably required.

Plan Changes

Plan upgrades, downgrades, prorations, and access timing depend on the applicable checkout and billing configuration. Contact support if the displayed result is unclear.

Charge Disputes and Support

Please contact support@cemyge.com before initiating a payment dispute so Cemyge can investigate. Deleting or abandoning an account does not automatically cancel an active subscription; use the billing portal or contact support.

Policy Updates

Cemyge may update this policy as billing features or legal requirements change.